Frequently Asked Questions


Payments and Account

Don't worry, it happens to the best of us! Just click on "Log In/Create Account" at the top right of the page, and click on "Forgot your password?" under Returning Customers. You'll be prompted to enter your email address and begin the password recovery process.

We accept Visa, Visa Debit, MasterCard and Maestro Debit. We do not accept cheques or money orders. we do take UKash and PayPal as alternative methods.

Sign up for an online account at and we’ll treat you like family! You’ll be able to enjoy the following benefits and so much more:

Receive special offers and birthday gifts(Coming Soon) exclusive to our registered members

Get first dibs on new product launches, and be in the know about exciting new trends and makeup tips to keep you looking and feeling great

Track your orders and order history

Look up past purchases and reorder with ease

Enjoy fast checkout by storing your billing and shipping information

Enjoy login by FaceBook, Google Plus or by Twitter.

Join our online community by rating our products, writing reviews, and more!

Please use your e-mail address and password to sign in to your account. Once signed in you will be able to change your address details, password and e-mail address in your account settings.

Please note that we do not hold any card details directly. for PayPal transactions, you will need to log into your PayPal account to action this

Please contact our Customer Services team via contact us, and advise them that you would like your account removed and they would be happy to assist.

Product Information

Your safety is our top priority. Heavy metals are not added to any of our products and we carefully scrutinise all manufactures in order to comply with the strictest worldwide regulations (USA, Canada, EU, Japan, & Asia)

Our products are 100% Genuine. They are produced by the original manufacturer for that particular brand. we stand behind every product on our site.

We search for the best value for you our customers, we believe in transparent pricing across our ranges, including our postage charges, Our buyers are continuously searching the globe in order to source our products at the best price so that we can offer great value on our selection of products

The amount of perfume oil in a fragrance dictates whether it is an Eau de Parfum, an Eau de Toilette, an Eau de Cologne and so on. It also dictates how long a fragrance product will last on the skin and, of course, its price!

Shopping and Ordering

An order confirmation will appear as the final step in your order process. In addition, you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Get excited...your order is now on its way to you! Once your order has shipped, you'll receive an additional email to confirm shipment of your order.

If you checked out as a registered user, you can always track your order status here.

You're able to cancel an order within 30 minutes of placing an order. Simply log in to view your Orders and click the Cancel option. Or, give us a ring on 0121 439 1610 and we'll be happy to assist you.

Once you receive an order confirmation by email that your order has been shipped, it means your order is already being processed by our postal carriers and can not be changed or cancelled by you or our Customer Care team.

As there is a price difference in the delivery options we offer, we unfortunately cannot change the delivery option once an order is placed.

Promotional codes and vouchers can be entered at the checkout stage by clicking the "enter promotional code" button.

Please ensure promotional codes and vouchers are entered as written on the offer. The promotional codes and vouchers are case sensitive.

Promotion codes & vouchers can not be used in conjunction with any other offers.

Promotion codes do have to be entered at the time of placing the order. They cannot be added on after the order process has been completed.

Please ensure your card details are entered as written on your card. Our system will only accept numbers and characters.

Please ensure that when entering your card name, that you do not enter any punctuation, e.g. "." ">"

For technical assistance please contact us using our contact us form detailing the issues you are experiencing.

Please edit your basket by clicking on the words "view basket" which should be situated in the top right of your screen. This should take you to your shopping basket screen which will allow you to remove or change the quantity of items within your order.

Reward Points and Discount Codes

Share us on Facebook and get 5% off your order with us.

We always look at ways of saving you money, looking good does not have to cost the earth. so everytime you share us on Facebook, we will reward you with a 5% discount, this will be automatically saved in your basket.

If you have created an account with us, you can share your purchase to get another 5% off your next order with us, it will be waiting for you next time you need your makeup fix.

While shopping with us at you will earn Shopping Points for each transaction. Once earned, you'll be able to use those points to pay for future purchases at mixmatchmakeup. You will earn points per product which will be displayed in your shopping basket prior to checking out. Each reward point is worth 1p

Customer Services

You can call us on (+44) 0121 4391610, email us at or use our contact us form here

We are here to help you during the hours of 10am to 6pm (Mon - Fri)

Our customer support is available during 10am - 6pm (Mon - Fri (UK Time))

Delivery Information

You can change these details while you are placing your order.

Once an order is placed, unfortunately it cannot be amended online.

If your order has not yet been released for despatch, we may still be able to change your shipping address in time. Please contact us with the address details of your new shipping address and we will be able to advise you if this can be changed.

Please note that if your order has already been released for despatch, no changes can be made and we cannot be held liable for your parcel if it is sent to the incorrect address.

Royal Mail will only deliver to BFPO address located in the UK. BFPO will not accept any orders containing aerosols or flammable products.

Customers are advised that Express Delivery is not available for BFPO orders.

We have several delivery options:

Standard UK Post in two Formats and speeds. Royal Mail 2nd Class and Royal 1st Class.

Royal Mail Signed for.

Royal Mail Parcels

Royal Mail Tracked 48 or 24.

Royal Mail Special Delivery before 1pm,

Courier, a 2 to 5 day carrier service.

Parcel Force

Airmail, we ship to most countries around the globe*.

Royal Mail Tracked 48 or 24, is a fully track-able service, from the moment we dispatch you order, until it reaches you, it gets tracked along the way, you are also able to select if you wish to have text (SMS) notifications, Royal Mail will also email you with tracking and event details as your order is processed with Royal Mail.

We will dispatch your order the same day you have ordered, if you have purchased before 3pm, If purchased after this time we will dispatch your order the following working day.

Our Working days are Mon - Fri (Excluding UK Bank holidays)

We have partnered with Royal Mail to enable you to nominate a Safeplace location. You can specify a secure area at the delivery address, or a ‘near neighbour’ as an alternative delivery point. If no one is at home.

Please note: This service is only available when Royal Tracked services are selected and paid for.

Additional FAQs

Please use your e-mail address and password to sign in to your account.

Once signed in you will be able to change your "Newsletter options" in your account settings.

Alternatively, on any e-mails you receive from MixMatchMakeup it will give you an option to "unsubscribe" this will then send us a request which will be processed for you.

Please note we will never sell your details onto any third party.

Share us on Facebook and Get 5% OFF your purchase!


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